Troubleshooting Tips

Circle—Our New Learning and Community Platform!

‍

We’ve moved Bright Morning’s online learning to Circle, a more user-friendly space that makes it easier to access your resources—and, if you’d like, connect with other like-minded learners.

In Circle, you can:

• Access learning more easily, whether you’re on your computer or on the go, using the Circle mobile app.
  
• Find everything in one place, including Learning Libraries, Skill Sessions, Book Study Guides, learning experiences, and member resources.
  
• Join optional community spaces where members and subscribers can connect, reflect, and learn alongside others doing similar work.

Community participation is always optional—you’re welcome to simply access your learning and go.

📦 Circle Onboarding: FAQs

By the end of February 2026, Circle will house all of our learning products and experiences. After March 31, we will no longer use Thinkific. All access will end. Be sure to save what you need and read on for more details.

Can I access Circle early? 

Yes! You’re welcome to get started anytime.

If you’re new to Circle, begin by creating a free account using the same email address you used with Bright Morning on Thinkific. This helps ensure smooth access to your materials moving forward.

When will my purchased digital resources appear in Circle?

Clients who purchased Book Study Guides, Digital Resources, or Skill Session Bundles via Thinkific will receive an email by February 27 with step-by-step instructions for accessing their materials in Circle.

Clients who purchased How to Coach Behaviors or Cultivating Trust: Catalyzing Transformation Skill Session Bundle must make plans to engage in learning and save resources by March 31 as these are retired products and will not be available in Circle.

When does access to Thinkific end?

March 31 is the final day to access materials in our previous learning space. Please be sure to download any files or save order history receipts you’d like to keep before that date.

I’m a Bright Morning Member—how do I access my resources?

As a Member, you have access to everything we offer. Simply log into your account! For support, email membership@brightmorningteam.com. 

📲 Get the App for an On-the-Go Experience

Bright Morning fits into your life—wherever you are.

🔗 Download the Circle App for iOS or Android for quick, seamless access to the community, conversations, and resources.

🧭 How Do I Navigate the Community?

Our community is organized into spaces—you’ll find them in the left-hand navigation bar.

✨ Spaces are where all the action happens. We have spaces for professional development, tools and resources, community conversations, events, and more.

To explore, simply click on a space in the left-hand menu. Some spaces are read-only, while others let you publish your own posts and comments.

1. Get started in our "Start Here" welcome space. It only takes a few minutes to review and will help you set up your profile and customize notifications.

2. Access the course directory here. Use filters to search for your purchased product. 

3. Do you belong to more than one Circle community? Follow these steps from Circle to switch between communities on the Circle mobile app.

‍

🔔 How to Manage Notifications

Important: To receive notifications, you must allow them in your device’s settings. Even if your in-app settings are on, you won’t receive alerts if notifications are disabled on your phone.

On Desktop in Browser:

1. Click your profile picture in the top-right corner.

2. Select “Notifications.”

3. Check or uncheck the types of notifications you want to receive.

On Mobile (App):

1. Tap the 🏠 icon in the bottom navigation bar.

2. Click on your profile pic or avatar in the upper corner.

3. Tap the ⚙️ settings icon in the upper corner to open notification preferences.

4. Select email notifications, in-app notifications, or push notifications.

5. Then, check or uncheck the types of notifications you’d like to receive.

🚨 How Can I Reset My Password?

Instructions: Reset your password by using this Circle link here.

If you experience any additional Circle issues or see behavior that goes against our community agreements, please email us at support@brightmorningteam.com.
‍

🧾 How Can I Access My Receipt?

To access your receipt, please review these steps from Circle. Email accounts@brightmorningteam.com if you purchased through an alternate method of payment.

💻 Course Access, Expirations, and Certificates

From time to time, our learners have trouble finding their courses. If you’re experiencing this too, we’re sharing common reasons below. If you’re enrolled in a private workshop, it’s possible that your learning resources are not housed within Circle.

WHEN CAN I ACCESS MY COURSE?

Courses are immediately available upon online registration. ‍

Your initial welcome email from Circle (if you're new to our platform) will be sent from no-reply@notification.circle.so. Each of your product confirmation emails are sent from Bright Morning at support@brightmorningteam.com.

Learners have continued access to their course space for up to 30 days after the final session. We hope this provides you with ample time for your learning!

If you can’t access your initial welcome email or log into Circle, contact us at support@brightmorningteam.com.

I CAN’T FIND THE COURSE

Most often, this is because of two scenarios:

The course space has expired. Bright Morning courses are available for a limited time for learning and reflection. Courses with live sessions typically expire 30 days after the final live session.

The course is linked to a different Circle account. You or the person who registered you might have registered for the course under a different email address or the email address was misspelled during registration.

Try this:

• Find out what email address was used for your registration. (You can review your product confirmation email from support@brightmorningteam.com.)
• Then, log out of Circle completely. Log back in with the appropriate email address.
• Try a different browser to log in. Contact us at support@brightmorningteam.com for further assistance.
  ‍

WHERE TO FIND SESSION RECORDINGS

Most of our public learning sessions (excluding time spent in breakout spaces) are recorded. Note: Our private trainings are not recorded.

• These are accessible to registrants for a limited time after the live learning experience. If your course has a recording, you can find a chapter in your Circle course space titled “Workshop Materials & Session Recordings.”
• We strive to upload recordings within 48 hours of the live session. The video will expire along with the course after 30 days.
• Closed captions are available for replays. To turn on this feature, click the cc icon at the bottom right corner of the video display.

WHERE TO FIND PRESENTER SLIDES

Bright Morning does not share these virtual engagement materials. Learning packets or other digital resources are available in the course under “Session Materials.”

Review Content Use Policy →

‍

HOW TO GET A CERTIFICATE

Our certificates are available from our certificate of completion template.

Explore Certificate of Completion Template Details→

‍

Thinkific—Our Retiring Learning Platform

Thinkific Offboarding—By March 31, 2026

In 2025-2026, we moved Bright Morning’s online learning to Circle, a more user-friendly space that makes it easier to access your resources.

March 31, 2026 is the final day to access materials in our previous learning space. Please be sure to download any files or save order history receipts you’d like to keep before that date.

Clients who purchased Book Study Guides, Digital Resources, or Skill Session Bundles will receive an email by February 27, 2026 with step-by-step instructions for accessing their materials in Circle.

Common Firewall Issues

As a security best practice, Thinkific has increased the security of its platform and it’s likely that your school or organization has too!

If you’re experiencing a malware warning upon clicking a Thinkific URL this is almost always because of firewalls on the organization- or school-issued devices or networks. Try this:

• If you have tech support, connect with your IT team directly. Let them know you’re having a firewall issue, provide a screenshot and the URL, and the context of why you need access (the link goes to a learning platform for professional development needs).
• If you’re using Microsoft 365, try enabling Safe Links in the Microsoft settings. If using an issued device, you may still need your IT administrator to authorize setting changes.
• If you’re using Microsoft Edge, find out if you’re using the latest version.

If you’re experiencing an error/server message upon clicking a Thinkific PDF link this is almost always because of the browser. Try this:

• Try a different browser (Chrome or Firefox). Internet Explorer may cause technical glitches.
• Clear your browsing data (aka refresh your cache) or update your browser to the latest version.
• Try disabling your browser extensions to see if there is a conflict.

Profile and Password

Your Thinkific account is created using your name and email address. If you’re a new user, you’ll create a password upon registration.

HOW TO RESET MY PASSWORD

• Visit this reset page from Thinkific.
• Follow these steps to reset your password. Within a few minutes, you should receive the password reset email from nonreply@notify.thinkific.com or notifications@notify.thinkific.com.
• If you don’t receive an email in your inbox or your spam/junk folder, it’s possible that firewalls are blocking emails. Let us know at support@brightmorningteam.com. Our team may need to reset the password for you.
  ‍

HOW TO ACCESS MY RECEIPT

Receipts for online orders are automatically sent upon purchase from noreply@thinkific.com. Please check your inbox or junk folder for your receipt.

• Alternatively, you may access your orders after signing into Thinkific. Once you've logged into Thinkific, navigate to the top right corner and locate your profile details.
• Click on the arrow icon to select "My Account."
• On the left sidebar, select the Order History tab to view yor previous orders. Click on the individual orders to access your receipt. 

If you made a purchase through our alternate method of payment option, please email accounts@brightmorningteam.com for support.

‍

HOW TO UPDATE MY PAYMENT PREFERENCES

For security reasons in this platform, only learners can manage their billing and credit card information.

• To access Billing details, click your name at the right of your Thinkific site header and select My Account.
• Here’s how to update credit card information (in case you need to change the card or update the expiration date).
• Should you need to update other personal preferences, explore these options.

I CAN’T FIND THE COURSE

Most often, this is because of two scenarios:

The course has expired. Bright Morning courses are available for a limited time for learning and reflection. Courses with live sessions typically expire 30 days after the final live session.

The course is linked to a different Thinkific account. You or the person who registered you might have registered for the course under a different email address or the email address was misspelled during registration.
‍

HOW TO GET A CERTIFICATE

Our certificates are available from our certificate of completion template or within the Thinkific course before your course expires.

Explore Certificate of Completion Template Details→

To receive a certificate within your Thinkific course, you’ll need to track your progress by clicking the “Complete and Continue” button at the bottom of each page as you review the content. Once you’ve completed all the sections, a chapter will appear at the end of the course.

We highly recommend downloading and saving your certificate on your personal device for your records. This is available only through your course expiration. Courses remain available for up to 30 days after the virtual session. Should you need further assistance, please email support@brightmorningteam.com.
‍

‍

Zoom—Our trusted meeting platform

Have You Tried This?

If you’re experiencing unexpected behavior in Zoom, this is most often an issue with not having the latest version or not using a computer for meetings. Please download the latest version from Zoom’s website to ensure the security and full functionality of the features used in our live learning. Sign into our meetings via a computer instead of a mobile device or tablet.

Accessing Zoom Meeting
‍

I’VE TRIED TO LOG IN BUT IT’S REQUIRING ME TO JOIN THROUGH THE WEB CLIENT

Our live sessions are highly interactive and use many features like breakout sessions.

Leaners must use the minimum versions of Zoom based on their software requirements (view Zoom's version enforcement details for users).

‍Those who don't will be required to update before joining the Zoom meeting or will need to join through the web client.

We proactively share technology requirements in the Circle “Welcome! Start Here” section and in our event reminders. To download the latest version, visit https://zoom.us/download. Then, you must completely sign out of Zoom and sign back into Zoom.

‍

I CAN’T FIND THE LINK AND PASSCODE

For most of our workshops, you can find all the Zoom details within your course space.

Please sign into Circle, locate your course space in the directory, and go to the “Welcome: Start Here” section. On the “Workshop Information” page, you can access the Zoom meeting link and passcode.

If you're looking for PLC live session information, you can access it in your PLC Live Sessions space (see Coach PLC or Team Leader PLC).

For participants in a private workshop, the Zoom information is located within your course documentation and communications that your event coordinator has shared.

For our Community Webinars, the Zoom information is located in your confirmation email upon registration.

‍

I’M STUCK IN THE WAITING ROOM

• Start of meeting: Our presenters open up the Zoom space a few minutes early or on time. Please sit tight until you are admitted into the space. If you’ve been waiting in the room for more than 1 minute past the meeting start time, please double-check the start time of your learning experience (taking note of the different time zones). You might also try logging out and logging back in.
• Arriving late to the meeting: Our presenters often enable the waiting room after 15 minutes into the session to reduce interruptions during coaching observations and group discussions. Please wait until you are admitted into the space. Our Zoom Ops Support will likely message you with an update to give you a sense of when you’ll be admitted. If arriving more than an hour late, it is likely that we’ll recommend you to engage via the replay instead since you may have missed foundational learning or instructions for role-play.

‍

I CAN’T HEAR/SEE ANYTHING IN ZOOM

Often, a hard reset does the trick! Sign completely out of Zoom and log back in.

‍Should that not work for you, check on your version of Zoom and download the latest version. Then, sign out of Zoom and sign back in to reset.

‍

HOW TO ADJUST ZOOM SETTINGS

We proactively encourage participants to explore this Zoom participant controls article to learn how to use and adjust settings for:

• Renaming yourself and adding pronouns if you’d like
• Turning on and off your video
• Joining audio and muting and unmuting yourself (for use in breakout spaces)
• Accessing closed captioning and live transcript
• Accessing the chat box
• Among other options

‍

I HAVE MORE ZOOM QUESTIONS

If you’re new to Zoom or looking for a refresher, we recommend Zoom’s Troubleshoot page. It offers many ways to get additional support.