If you’ve ever thought, “I don’t know what to say when someone gets emotional,” this episode is for you. Elena introduces the ACE Emotions framework, a three-part process that helps coaches and leaders skillfully navigate emotional intensity—both in themselves and others.

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Reflection questions: 

  • Which step in the ACE framework do you most need to practice right now?
  • When has expanding the story helped you or someone else move through a difficult moment?
  • How could compassion—toward yourself or others—change the way you coach?

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