If you’ve ever been in a conversation where someone starts crying, shuts down, or lashes out—and you weren’t sure what to do—this episode is for you. Elena offers guidance on how to respond when a team member breaks down emotionally during a conversation. Whether you’re met with tears, silence, or anger, you’ll walk away with a grounded strategy for navigating intense moments with presence and care.

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Reflection questions: 

• What emotions or reactions come up for you when someone becomes overwhelmed during a conversation?
• How might you prepare yourself—emotionally and somatically—for moments like these?
• What’s one line or phrase you can practice now to use in those moments of breakdown?

Podcast Transcript and Use:

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• Episode Transcript

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